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Terms of Service

At Brighter Minds we are all about empowering you to make informed choices about your mental health and wellbeing. We’ve put this information together so you’ll know what to expect when working with us. This document outlines:

  • Accessing Cognitive Behavioural Therapy (CBT)

  • Attendance, payment and cancellation

  • Privacy

  • Confidentiality

  • Contacting Brighter Minds

  • Accessing Additional Support

As best practice and to gain informed consent ahead of any treatment, we send you a Therapeutic Working Agreement that elaborates on this document and will ask you to confirm that you have read and understood this information. If you have any questions, please feel free to contact us by emailing

Accessing Cognitive Behavioural Therapy (CBT)

To access CBT, you must be over the age of 18 and registered with a General Practitioner (GP) within the United Kingdom. Initial consultations are booked online and last between 1 hour and 1 hour and 15 minutes. They enable you to speak with a CBT therapist about your current difficulties and include an assessment of your mental health and wellbeing, including any risk factors. This consultation provides the opportunity for you and your therapist to determine whether CBT is suitable for your presenting problem. If so, and you agree to proceed with working together, your therapist will provide an indication of how many sessions would be recommended. If not, your therapist will inform you of alternative approaches, resources or treatments you may wish to consider. This may include signposting to your GP or other mental health services.


Attendance, Cancellation and Payment

To provide an efficient service with minimal waiting times in order to help our customers to seek timely support, it is important that if you are unable to attend a scheduled appointment, you inform your therapist at the earliest opportunity. Regular and consistent attendance is important in the efficacy of CBT. If regular attendance is not possible, your therapist will discuss this with you.

Appointments can be booked via the website and are paid for in full at the time of booking. Bookings cancelled outside 72 hours of your appointment will not be charged. Appointments cancelled within 48 hours will be charged at 50% and appointments cancelled within 24 hours or not attended will be charged in full.



At Brighter Minds we recognise that when you provide us with personal information, you trust us to look after it. For information about how we collected, use, store and protect your data, please see our privacy policy.



Your appointments with Brighter Minds are confidential. However, there are some situations in which your therapist would be required to share information. For example, in the event that you or another person are identified to be at risk of harm, your therapist has a duty of care and an obligation to share this information with relevant authorities. This may include but is not limited to GPs, social services and the police. If this is necessary, your therapist will discuss this with you where possible and seek your consent to share this information. If it is not possible to discuss this and gain your consent or if you decline consent, your therapist may be required to proceed with sharing this information without your consent. Otherwise, your information will only be disclosed if required by law or with your consent.

Contact and Communication

Appointments can be booked, cancelled and rescheduled online through the Brighter Minds Booking Page.

Brighter Minds can be contacted by emailing Please note that email is only monitored Monday-Friday, 9am-4pm and there may be a delay in response. We aim to respond to emails within 2 working days.

Site Membership


In order to manage your bookings, you are required to sign up for an account on the Brighter Minds website. You may see functionality that allows you to share your account details with other members in the site information given to you. Brighter Minds does not under any circumstances allow your personal data to be shared with other members unless you provide explicit permission through your account settings. This will allow you to leave comments in our blogs thereby making your nickname publicly visible if you choose to do so. To protect your privacy, we have configured the site settings so you must actively opt-in to share your information, it is otherwise private information by default.

Accessing Additional Support

Please note that Brighter Minds is not a crisis service. If you are in distress, worried about your mental health or need support, you can call your GP or alternatively, you can call the Samaritans 24/7 on 116 123. If you need immediate support and are unable to see your GP, please attend your local A&E or dial 999. 

​Further information is available from the NHS.

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